Why this policy matters
In today's digital world, your personal information is valuable. When you open an account on eacplay, you're providing us with some information — and you have every right to know how secure that information is.
In this privacy policy, we're telling you directly in Bengali without legal complexity — what information eacplay keeps, why it keeps it, and when it shares it with third parties. Reading this policy will help you understand why eacplay is one of Bangladesh's most trusted gaming platforms.
How eacplay keeps your data secure
256-bit SSL encryption
Every connection is protected by the highest standard SSL encryption. All data from your browser to the server is encrypted.
Secure Data Storage
Information stored on servers is encrypted and firewall-protected. Unauthorized access is completely impossible.
Not sold to third parties
Eacplay never sells or rents your personal information. Your data belongs to you alone.
KYC verification
Identity verification is solely for your security — it's essential for account protection.
Data retention policy
Information is not kept longer than necessary. Data is deleted after a specified period once the account is closed.
Regular Security Audits
Third-party experts regularly test eacplay's security measures.
1. What Information We Collect
Eacplay collects only the information that is truly necessary for operating the service. Requesting unnecessary information is against our policy.
| Type of information | Example | Why it is collected |
|---|---|---|
| Identity Information | Name, date of birth, national ID | KYC verification and age confirmation |
| Contact Information | Email, phone number | Account security and support |
| Financial information | Payment methods, transaction history | Payment Processing & Fraud Prevention |
| Technical Information | IP address, device information, browser | Security Monitoring & Experience Enhancement |
| Gaming information | Game history, bets, wins and losses | Ensuring Fair Gaming & Monitoring Responsible Play |
2. How Information Is Used
Eacplay uses your information for specific and limited purposes. There must be a clear reason before any information is used.
- To create, manage, and secure your account
- To process deposits, withdrawals, and other financial transactions
- To detect and prevent fraud, money laundering, and other illegal activities
- To personalize the platform experience according to your preferences
- To inform you about new promotions and offers (with your consent)
- To fulfill legal and regulatory obligations
- To operate responsible gaming programs
4. Cookies & Tracking Technology
The eacplay website and app use cookies. Cookies are small data files stored on your device that help improve your browsing experience.
Eacplay uses three types of cookies: essential cookies (for login sessions and security), functionality cookies (to remember your preferences), and analytics cookies (to understand platform usage). eacplay does not use advertising or third-party tracking cookies.
You can disable cookies at any time from your browser settings. However, if you turn off some essential cookies, certain platform features may not work.
5. Your Rights
If you have an account on eacplay, you have some important rights regarding your data. These rights are ensured according to international data protection standards.
Right to access information
You can request to know what information eacplay holds about you.
Right to correct information
Contact support to correct incorrect or outdated information.
Right to delete information
You can request deletion of your information under certain circumstances.
Right to Restrict Processing
You can object to the use of your information for specific purposes.
Data portability
Request your information in a readable format if you wish.
Right to Withdraw Consent
Consent for marketing messages can be withdrawn at any time.
6. Protection of Minors' Information
Eacplay strictly does not provide services to individuals under 18 years of age. If any minor's account is identified, it is immediately closed and all collected information is deleted.
If you know that a minor has opened an account, please notify eacplay support. We will take prompt action.
7. International Data Transfers
Eacplay is an international platform, so in some cases your information may be processed on servers in other countries. However, wherever processing occurs, eacplay ensures the highest security standards are maintained.
International data protection agreements and Standard Contractual Clauses are used for data transfers. Your information is never transferred in an unprotected state.
8. How Long Information Is Retained
Eacplay retains information only for as long as necessary. All information is kept while the account is active. Even after account closure, some information must be retained for a specific period (typically 5 years) due to legal obligations.
Once this period expires, eacplay automatically deletes the relevant information securely.
9. Changes to This Policy
Eacplay may update this privacy policy when necessary. In case of significant changes, you will be notified via email or through the platform. The date of changes will be indicated at the top of the page.
10. Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding the privacy policy, contact the eacplay data protection team. We review every request seriously.
Your data is secure — join eacplay today
Eacplay's strict privacy policy ensures every piece of your information is protected. Register securely and enjoy world-class gaming.